Heating and Furnace Repair
Your heater quit and the house is getting cold. Call us now so we can diagnose and fix the issues with your system.
What Can You Check Yourself?
Every winter, we get calls from homeowners whose heat stopped working after they were up in the attic. Here’s what usually happened: they were grabbing holiday decorations, saw a switch on the wall, and flipped it on the way down. That switch controls the furnace safety circuit. Your heat didn’t break. It got turned off.
Here’s what to check before you pick up the phone:
- Attic safety switch. Look for a light switch near the furnace or air handler. If it’s in the off position, flip it back on. Give the system a few minutes to restart.
- Breaker panel. A tripped breaker can shut down the whole system. Find the HVAC breaker, switch it fully off, then back on.
- Thermostat. Make sure it’s set to “heat” and the target temperature is above the current room reading. Check the batteries while you’re at it.
If any of those fix it, you just saved yourself a service call. We’d rather you check first. If none of that works, call us at 214-356-9969. We’ll walk through a few more things over the phone before we schedule anyone out.
Common Heating Problems
Some issues have simple fixes. Others need a professional on-site. Here’s what you might be dealing with.
Furnace won’t ignite. You hear clicking but no flame. A failed igniter is the most common cause. Could also be a gas valve issue or a tripped safety switch.
Blowing cold air. The blower runs, but there’s no heat behind it. Usually points to a flame sensor problem, a gas supply issue, or a cracked heat exchanger (which is also a safety concern).
Short cycling. The furnace kicks on for a few minutes, shuts off, then repeats. A dirty filter causing the system to overheat is the most common reason. Replace the filter first. If it keeps cycling, the limit switch or flame sensor likely needs attention.
Thermostat not responding. Sometimes it’s dead batteries. Sometimes it’s a wiring issue between the thermostat and the furnace board. Start with the batteries.
If you’ve worked through the basics and the problem is still there, that’s when a diagnostic visit makes sense.
What Our Thorough Diagnostic Covers
The trip and diagnostic fee is $89. Here’s exactly what that includes.
An experienced technician arrives at a scheduled time with the parts and tools to diagnose your system on-site. The tech inspects your furnace, checks electrical connections, tests safety components, evaluates gas pressure and ignition sequence, and identifies the problem.
Once the diagnosis is complete, you get a clear explanation of what’s wrong and what it costs to fix. If you want to think about it or get a second opinion, that diagnosis is yours. You paid for it.
If you approve the repair and the parts are on the truck, most jobs get finished that same visit. If a part needs to be ordered, we’ll tell you the timeline upfront.
Repair or Replace?
When the Freeze Hits
Texas doesn’t ease into winter. It goes from 60 degrees to a hard freeze overnight, and that’s when every heating system in the area gets tested at once.
During recent freeze events, we handled emergency calls from homeowners across Garland, Richardson, and Plano whose systems failed under the sudden load. Heating calls are different from AC calls because furnaces involve gas, combustion, and exhaust venting. Safety checks are part of every heating diagnostic, including inspection of heat exchangers, gas connections, and safety switches.
The best way to avoid a freeze-night failure is a fall maintenance visit before the cold season starts. A seasonal inspection covers all the safety components and catches worn parts before they leave you without heat when you need it most.
Strong Local Reputation Backed by Hundreds of Reviews
We’ve been serving homes across the DFW Metroplex for over a decade, and we’ve built a reputation that comes from the people who’ve called us back. We’re proud to be the company that our existing customers refer to their friends and families.
“Would definitely recommend! Great service and reliable!”
“Since moving to Texas, I have engaged 3 different A/C companies. Knowing somewhat about the business, I didn't feel like they were very honest and certainly not fair in pricing or recommendations. I was given Joe's number from a friend and he was exactly what I was looking for. Honest and fair. When it came time to repair or replace my 4 year old unit (inherited with home purchase), I felt no hesitation trusting his advice and his pricing was 25% - 80% less than 2 other companies had quoted me (back before I actually had a problem with the unit). I couldn't be happier!”
“Joe and his crew installed a new HVAC system, replacing a 14 year old system today (Wednesday). The work was completed as promised, with minimal disruption, in a very professional manner. This was after we called Joe on Fathers Day to perform a service call to determine what needed to be done to restore cooling to our home! We were thankful that he made the service call given our current temperatures. We really appreciated his efforts to minimize our discomfort. My husband and I both highly recommend Joe for ALL your heating/cooling needs.”
“Joe was very quick to get on site, complete his diagnosis, and get us back up and running. Would highly recommend!!”
“Carlos did a great job! My AC was leaking and came in and fixed it. Stuck around for a few minutes longer and found an additional problem. Didn't charge me extra, cleaned up the mold around my system and left it better than he found it. A professional”
Frequently Asked Questions
We schedule based on availability and prioritize systems that are completely down. During normal call volume, same-day or next-day diagnosis is typical. During a freeze, call as early in the morning as possible for the best chance of same-day service.
Yes. We service and repair all major brands, including Carrier, Trane, and others. For full system replacements, we install Amana equipment backed by strong warranty coverage.
The diagnostic is a standalone service. It covers the trip, the inspection, and a clear diagnosis with repair options. Repair costs are quoted separately after we identify the problem.
Check your thermostat settings and batteries. Look at the breaker panel for a tripped HVAC switch. And check the attic for a furnace safety switch that may have been flipped by accident. If none of that solves it, call 214-356-9969 and we’ll troubleshoot with you over the phone.
We handle urgent calls on weekday mornings when schedules allow. We don’t advertise 24/7 service because we’d rather be honest about availability than make a promise we can’t keep consistently.